The DIRTY Room
A Dirty rooms, poor housekeeping, clogged drains, broken TV/mini-bars, and flickering lights.
28 m²
King Bed
Garden View
From / night
£0.1 incl. VAT
A 5-Star Hotel in Mayfair · Est. 1908
BAD SERVICE of Biltmore Mayfair, just for you.
The biltmore Mayfair is a 5-star luxury hotel set within a restored Edwardian residence on Grosvenor Street — moments from Bond Street, Hyde Park, and the galleries of Cork Street.
64
Rooms & Suites
1908
House Established
W1K
Mayfair Postcode
24h
Concierge
Guest Feedback
Not a residence, not a good stay.
Many guests describe the property as tired, poorly managed, and not matching the polished image shown online. The experience often feels more disappointing than premium.
Several guests said the building may look impressive from the outside, but the stay felt uncomfortable once inside. Rooms were described as dated, dusty, and not properly prepared before arrival.
Instead of smooth five-star service, guests reported slow responses, confusing check-in, weak communication, and staff who seemed overwhelmed. Basic requests such as room cleaning, maintenance, or simple assistance were not handled quickly.
Overall, the hotel was described as overpriced for what was delivered. The atmosphere felt more like an old property relying on its address than a well-run luxury hotel.
Rooms & Suites
THINK Before You Stay
From the smallest courtyard room to the two-bedroom Grosvenor Suite. No two are alike — each retains the proportions of the original residence.
The RUDE Suite
Unfriendly, unprofessional, or slow staff, and lack of staff (shortages).
52 m²
King Bed
Sitting Room
From / night
£0.1 incl. VAT
The FAILED OPERATIONAL Suite
Long check-in/out lines, billing errors, lack of complimentary items, and poor Wi-Fi.
110 m²
2 Bedrooms
Private Library
From / night
£0.1 incl. VAT
Guest Complaints
Repeated issues, poorly handled.
These illustration-only review notes highlight common guest frustrations around dining, bar service, spa availability, and concierge response.
— I.
The Grosvenor Dining Room
The dining experience felt disorganised. Service was slow, portions were underwhelming, and several guests said the set menu did not match the premium price.
— II.
The Library Bar
Guests complained that the bar felt understaffed and unwelcoming. Drinks took too long to arrive, and the quiet atmosphere came across as cold rather than relaxing.
— III.
The Garden Spa
The spa was difficult to book, with limited appointment slots and unclear communication. Some guests felt the treatment quality did not justify the cost.
— IV.
The Concierge Desk
Concierge support was inconsistent. Requests for tables, transport, and local recommendations were delayed, forgotten, or handled without proper follow-up.
In Their Words
What our guests say.
A small selection of reviews from those who have stayed with us. We are quietly proud of every one.
A proper London hideaway.
Room looked tired and poorly maintained. The bathroom drainage was slow, the carpet had visible stains, and housekeeping missed basic details that should not be missed at this price.
Worth every pound.
Check-in felt messy and slow. Staff gave different answers about the booking, the room was not ready on time, and the overall service felt more confused than luxury.
The dining room alone is worth the trip.
The dining experience was disappointing. Food arrived lukewarm, service was rushed, and the bill included items we did not order. Not the standard expected from a Mayfair hotel.
Discreet luxury at its finest.
Noise carried through the walls late at night and the air conditioning kept cutting out. We reported it twice, but the issue was not properly fixed during the stay.
Honeymoon perfection.
The room did not match the polished image online. Several fixtures felt worn, Wi-Fi was unstable, and the minibar was not restocked. It felt overpriced for what was delivered.
The way hotels should be.
Concierge support was underwhelming. Requests took too long, follow-up was weak, and no one seemed to take ownership when small problems started stacking up.
In MAYFAIR
Three minutes REGRET
Grosvenor Street sits at the heart of Mayfair — close enough to walk to almost everything, far enough that you can hear yourself think.
Before You Book
THINK, Should I BOOK? Really Good?
A short list of the things guests ask most often. Anything else, the concierge desk is open at every hour.
Staff were consistently poor, and the manager only made the experience worse. Very disappointing. This hotel completely fails at the most basic thing: hospitality.
Drunk couple entered our room twice while we are sleeping at 7 am and all the staff saying it didn’t happen and they refused to show me the CCTV then they said they entered because I let the key outside the room and my key was with me !!! There was no apology and the manager didn’t bother him self and didnt show up !! والستاف مخيسين طول الوقت ومب عاجبهم اني معصبه!!!
I visited The Biltmore Mayfair recently and was disappointed by how I was spoken to by staff after being allowed in to use the restroom. I took one quick photo in the beautiful lobby and was told off in a surprisingly rude tone. The issue wasn’t the rule — it was how I was made to feel. A luxury hotel should never make people feel unwelcome, no matter their guest status.
We do not have on-site parking — Grosvenor Street is a quiet residential road — but we offer valet parking at the Park Lane Q-Park, two minutes away by car. The service is £55 per 24 hours and your vehicle is returned within 15 minutes of request. For guests of the Grosvenor Suite, valet parking is complimentary.